Products
Your customer at the center of the conversation.
Bot or Human Agent
Assign the right agents for each type of task.
Evaluation Formats
Create evaluation formats so that change commitments are created by the agent.
Reassign Cases
Reassign cases from one agent to another.
Direct Evaluation
Intervention in calls to listen in real time to agents’ conversations.
Deliver messages and start a better conversation.
SMS
Reach more customers with faster and interactive SMS.
IVR
Reach more customers with human voice communications.
Reach more customers with transactional or marketing emails.
Fast
Send personalized messages to all your clients in minutes.
Improve the communication with your clients using virtual receptionists.
Calls
Make and receive calls on all devices with a powerful cloud-based business phone system that keeps everyone within reach.
Video
Encourage more engaging meetings that minimize interruptions and allow everyone to participate equally.
Messages
Maintain workflow between meetings with advanced messaging, secure file sharing that enables continuous teamwork.
Cloud storage
Empower your business on a global scale with iTalkYou’s cloud communications solution.
Create, schedule, run and analyze smart surveys.
Efficient
The entire survey process on the same platform, available on all devices.
Survey design and development
Sample Management adapts to your needs. Add more channels easily. Hire by project or the time you need. We can design and develop your survey for you.
Offline & Online
Our platform is available offline for cases of bad connectivity.
Easily reach customers to survey
Get the insights you need to delight customers, boost loyalty, and create a culture of customer centricity.
Get a better and real time understanding of your customers' conversations.
First Call Resolution
Decrease talk times by handling calls and resolving customer issues the first time.
Customer Journey
Connect a customer’s online and offline activity for a true omnichannel experience.
Efficient Interaction
Increase a sales rep’s motivation with a performance indicator using speech analytics.
Sentiment Analysis
Gain insight into caller sentiment and emotion to create a better customer experience.
Boost your communication with the simple SMS service.
Send SMS and MMS Campaigns
Send a text message to a group of contacts. Include photos, personalize your texts, and track who clicked your links.
Personalize messages
Use segments and custom fields to make your SMS text marketing campaigns unique to every subscriber—automatically.
Two-way conversations
Text in real-time with customers. Get a new number or text-enable your existing one. (Without affecting your voice service).
Build a List or Import Yours
Add your existing contacts and use features like text-for-info to rapidly collect phone numbers.
IntiCo offers affordable solutions for nonprofits and growing businesses, as well as advanced solutions that meet highly sophisticated and strategic enterprise needs.
1
What we do
With more than 17 years of experience in creating cutting-edge technological solutions, we have grown by maximizing the efficiency of our products and services.
2
Technology Innovation
We accept the technological challenge, we are constantly innovating and updating our service, guaranteeing the best performance to compete in the market.
3
Answer's capacity
Presence throughout the American continent, servers distributed in strategic points worldwide, a specialized technical team and a faithful after-sales service.
Get started today
We help you provide an excellent and personalized experience to your clients.
