Elevate Citizens Experiences with CX
Transform citizen experiences through trusted, secure government services.
Digitize government services to empower residents
Modernize citizen engagements by deploying digital self-service tools that include intelligent advice wizards, citizen portals, chatbots, and more.
Constituent and customer experience
Using digital solutions that are responsive and easy to navigate is critical in providing accurate, timely, and trusted government services.
Data-driven decision-making
Public sector organizations have great potential to use rich data to help them make decisions — but they must solve several data-related challenges. The data must be complete, accurate, and dynamic. Additionally, data must be accessed from disparate data sources and in real-time.
Enable government employees for remote work
Embrace the future of remote work environments with high-security standards and regulatory compliance, while safeguarding sensitive citizen data.
Why we are more
affordablebetterflexible
affordablebetterflexible
Omnichannel EngagementOrchestration & Routing, Outbound Engagement, Agent Assistance, Omnichannel Feedback.
Self Service ExperienceVirtual Video Bots, Chatbots.
Customer Experience AnalyticsReal-time dashboards, Interaction Analytics & Sentiment, Business Intelligence.
Whether you’re looking to streamline citizen experience or provide a portal for secure government services, we have you covered.
Connected
Customize to your heart’s content with an open and flexible platform that you can scale, extend, and optimize as your business changes.
Intelligent
Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.
Secure
You can trust that you’ll be safe with IntiCo. Built on an enterprise-grade platform with state-of-the-art encryption to ensure client trust.
Offer intelligent support at scale
Use AI and bots to give customers instant answers, double your agents’ brainpower, and save your business time and money.
Reimagine the citizen experience
Drive efficient, sustainable care
Citizen 360
An Omnichannel Approach
Service agents can address issues with the help of complete customer visibility, including purchases, service history, and storefront experiences.
Latest Resources
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We help you provide an excellent and personalized experience to your clients.