Self-Service Experience
Increase customer self-service with AI-powered channels.
Leading brands trust IntiCo
Provide 24/7 customer service with Virtual Agent
Avoid missed chats or abandoned calls with IntiCo Virtual Agent, powered by conversational AI.
Customize the Virtual Agent conversational flows
Drag and drop tool that makes it easier and accessible for all users to build and manage the Virtual Agent conversation flows.
More Efficient Use of Resources
Self-service helps you free up your time and efforts to concentrate on improving customer experiences.
Engage with customers
whenever and wherever they want.
Resolve more cases through automation.
Build a seamless, authentic customer experience across channels with bot support and intelligent AI that delivers better insights and helps you deliver the right information to the right customer at the right time.
Design once, deploy everywhere
Design once and deploy customer contact applications across several communication channels including IVR, chatbots, and more, with the easy-to-use, web-based interface of our Customer Self Service solution.
Use AI as a customer-service assistant
Create intelligent assistants across voice, chat, SMS, and social channels that are capable of natural conversational dialogues by leveraging Natural Language Understanding (NLU) and Deep Machine Learning.
Live agent escalation
The virtual agent can identify complex issues and seamlessly hand off interactions to a human agent.
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Omnichannel Self-Service
Our Customer Self-Service solution offers dynamic personalization capabilities and interactive customer engagement in multiple channels. Hence, businesses can provide a seamless customer journey across various self-service touchpoints while maintaining context from all interactions.
