AI Technology
AI Tech
to improve
to improve
Customer
Experience
Experience
CX
The OpenCX ecosystem represents IntiCo’s most capable AI
OpenCX is evolving to be more than just the models. It supports an entire ecosystem — from the products that a lot of customer use every day, to the APIs and platforms helping developers and businesses innovate.
Data Collection:
collection of data relevant to bot training.
Real-time compliance updates:
parameter configuration, algorithm settings, and tests to train the bot.
Hyper-Personalization:
Incorporation of the client’s communication style, integrations, specific terminology and usage scenarios.
Natural Language Processing (NLP)
Ability to understand and process human language, including speech recognition, text comprehension, and contextual understanding.
Predictive Analytics
Ability to forecast future outcomes or trends based on historical data and patterns.
Autonomous Decision-Making
Capacity to make decisions or take actions independently based on predefined rules or learned patterns.
Machine Learning
Capacity to learn from data and improve performance over time without being explicitly programmed, including the ability to handle complex patterns and correlations.
Reasoning and Problem-Solving
The ability to analyze information, make inferences, and solve problems in a manner similar to human reasoning.
Speech and Voice Recognition
Ability to accurately transcribe and interpret spoken language, enabling applications like voice assistants and transcription services.
Capabilities
OpenCX Capabilities
OpenCX use the latest artificial intelligence technology to understand and respond to customer inquiries, providing accurate and efficient assistance.
World Class Innovation
Capacity to engage in natural, interactive conversations with users, typically through chatbots or virtual assistants.
Personalization and Recommendation
Capability to provide tailored experiences, content, or suggestions based on individual preferences and behavior.
Continuous Learning and Adaptation
Capability to adapt to new data and changing circumstances to improve performance over time.
Multi-language Support
Communicate effortlessly across different languages with OpenCX multi-language capabilities.
Analytics and Reporting
Gain valuable insights into your email performance with OpenCX analytics and reporting features.
Secure Data Encryption
Protect your sensitive information with OpenCX secure data encryption.
Key Benefits
Key Benefits
Customer Experience Optimization
24/7 and real-time attention to any query and from any location on a global scale under multi-language support.
Reduction of Operational Costs
The inclusion of AI processes in its end-user service processes allows it to handle an efficient alternative over automatable tasks.
Key Benefits
Hyper Personalization
OpenCX-based automations can deliver personalized recommendations and offers based on customer data and behavior.
Key Benefits
Operational Efficiency
AI-based automation frees up human resources for more complex and strategic tasks.
Adapting the OpenCX tool to your unique business scenarios:
A comprehensive suite of integrated CX applications for customer self-service, omnichannel interaction, workforce engagement and employee collaboration.
Automates routine tasks and processes, freeing up your team to focus on strategic activities.
Foster a collaborative environment with shared access to company knowledge.
From small teams to large enterprises, our platform grows with your business, scaling as you go.
24/7
Insights
Omnichannel Experience
Empower your business with intelligent AI solutions
