Capture, analyze and understand. Sell more, cut costs and build loyalty
We connect your brand to your customers
Upgrade to a Smart IVR
By leveraging artificial intelligence (AI) and natural language processing (NLP), Sprach’s IVR enables callers to converse naturally to get the exact service they want, without having to navigate long, complicated audio menus.
Discover how Sprach’s AI-powered conversational IVR can help you reduce agent calls, improve call routing and increase customer satisfaction.
Discover how Sprach’s AI-powered conversational IVR can help you reduce agent calls, improve call routing and increase customer satisfaction.
Sales
Marketing
Support
Improve contact center performance
With Sprach and the analysis of each conversation, you will have the necessary information to build customer loyalty and improve your products and services.
Improve customer satisfaction
Sprach measures the satisfaction in each call and teaches you keys to improve.
Control and alerts on your processes
You will reduce cases of attempted fraud and improve your compliance processes.
Identify the reason for each call
Automate call typing and exploit this valuable information.
All channels, each of your clients, a single platform.
affordablebetterflexible
affordablebetterflexible
Reduce costMake interactions with your users more efficient by knowing them better.
Improve your customer serviceAnalyze the feelings of your customers with our artificial intelligence.
Automate conversationsAutomate calls with your clients, save time and resources to improve productivity and efficiency.
Speech and text analytics
Rich Insights into Operational Efficiency & Customer Sentiment
Artificial intelligence to improve interactions with your customers and grow your business.
Simultaneous Calls
Make from 50 to 400 simultaneous calls increasing productivity and saving costs.
Multiple Variables
Implement multiple variables in the flows, scripts in your campaigns to customize them according to the category in which your campaigns are targeted.
Keyword Evaluation
It evaluates the keywords defined in the responses and also evaluates customer sentiments.
Multiple levels
Create multiple levels in the flow and implement multiple channels at once. E.g.: send an SMS, a WhatsApp, transfer a call in real time to a human agent.
Capable to recognize Natural Language (PNL) and to establish a human-like conversation with customers.
Artificial Intelligence (AI) allows decision making from customer’s response, utilizing advanced Emotional Detection Technology.
Machine Learning. It allows to learn and have a more efficient future communication with the customer.
Speech and text analytics
Analyze 100% of the calls
Call recordings offer a wealth of invaluable insights: the level of customer satisfaction, likelihood of churn, agent performance, campaign effectiveness and more.
First Call Resolution
Decrease talk times by handling calls and resolving customer issues the first time.
Efficient Interaction
Increase a sales rep’s motivation with a performance indicator using speech analytics.
Customer Journey
Connect a customer’s online and offline activity for a true omnichannel experience.
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Connect with clarity.
Meet your customers where they are.
Gain insight into caller sentiment and emotion to create a better customer experience.
